Personalized favors and gifts by The Wrapper Press

Shipping

Where to Ship Your Order
Shipping Transit Time
Order Processing Time
Order Change or Cancellation
Returns
What Happens If The Chocolate Bars Soften During Delivery?

Where to Ship Your Order
IMPORTANT: To make certain you receive the chocolate bars in quality condition, we highly recommend sending your package to an address where someone will be able to care for it immediately upon arrival. We're not responsible for packages left in the sun and unattended for.

Shipping Transit Time
Depending upon the shipping method you select, shipping transit time is 1 to 7 business days (up to 10 days for international orders). Please remember to allow extra time for weekends and holidays.

Order Processing Time
Orders are usually processed and shipped within 3 business days. For orders over 200 bars, please allow an additional 2-3 days processing. Extra processing time may be required for those submitting a personal photo or ordering a custom wrapped bar.

Order Change or Cancellation
An email confirmation will be sent immediately upon placing your order, please double check your order personalization information thoroughly and notify us immediately if there has been an error and we will correct the problem. You may change or cancel any order as long as the order status is in process. Orders that require personalization that have already been processed and not yet shipped are subject to a minimum $25.00 set up fee to re-print your order. If your order has been shipped, it cannot be changed or canceled.

Returns
Please order carefully, personalized items cannot be returned. If you receive your order and realize you made an error (we all make mistakes and typos are easy to do, that’s why double checking is so important) we will re-process your order at a 50% discount (original shipping fees apply). If you receive your order and there is an error at fault by The Wrapper Press, we will correct your order and reship it to you at no additional costs. If a reorder is necessary please contact us within 5 days of receiving your order to request a re-process. Re-processing requests after 5 days may be denied.

What Happens If The Chocolate Bars Soften During Delivery?
Do not place the bars in the refrigerator or freezer, this can cause condensation and compromise the quality of the wrapper. It’s best not to handle the bars. Leave them in the box and store them at normal room temperature.

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